Terms and Conditions

Please note our terms and conditions before placing your order.

All orders placed online will be processed and sent the next business day. For immediate delivery please phone orders in or buy in person at our showroom.

All Returns and Exchanges must be approved before you send them and postage is payable by you. Returns & Exchanges must have the products unused and in their original packaging in original condition within 7 Days of purchase.

Refunds will only be given on tested faulty hair. 

All other returns will receive credit.

For returns or faults we must be contacted within 7 days of receiving your order. We will not accept returns after this time period, and assume that you have deemed the product not-faulty to continue to use beyond this time period.

Currently our fault rate is 0.0003% 

Please follow our care guide to ensure that you can enjoy maximum benefits and long lasting of our hair & products.

Please note that if your hair extensions are applied correctly, maintained properly and removed when they are suppose to then you should not have any problems.

We recommend that all hair extensions are done by a Qualified Hairdresser and Trained Hair Extensionist.

We take no responsibility for any problems arising from extensions applied incorrectly or not maintained correctly.

Hair Extensions are not suitable for all Hair & Scalp types.